Frequently Asked Questions
A LITTLE MORE INFORMATION
Frequently Asked Questions
General
What is Artisan Alliance?
Artisan Alliance is an Ibu Foundation brand and an Ibu Movement marketplace. We connect a new audience with women’s handmade work, sharing Ibu’s mission of expanding opportunity for women artisans around the world.
How do I choose the right size?
Review the measurements and fit information provided for the individual piece. If you need help deciding, contact us with the product name and your sizing question.
How should I care for my piece?
Follow the care instructions supplied with your item. Materials and techniques vary, so the right care can differ from piece to piece. If you are unsure, ask us before washing or cleaning.
Why might handmade pieces vary slightly?
Handcrafted techniques can create subtle differences in color, pattern, and texture. These variations reflect the individual work behind each piece. If you have a concern about an item you received, please contact us.
Will a sold-out item be available again?
Please contact us with the item name, color, and size you are looking for so we can help with availability.
Shipping, Returns & Orders
When will my order ship?
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Where do you ship, and what does shipping cost?
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How can I track my order?
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What is your return and exchange policy?
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Can I change or cancel my order?
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What if my order arrives damaged or incorrect?
Please contact us with your order number and a description of the issue so we can help.
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Our Artisans & Impact
How is Artisan Alliance connected to Ibu?
Artisan Alliance is an Ibu Foundation brand. Our marketplace brings a new perspective and audience to the same mission: growing markets for women’s handmade work and helping artisan groups build their capacity for success.
How does my purchase support artisans?
Shopping through Artisan Alliance helps create a market for women’s artisan-made goods. It connects their skills and cultural traditions with customers who value their work.
What are the four strategies behind your work?
Our shared approach with Ibu Movement centers on Marketplace, Capacity Building, Education, and Artisan Engagement. Together, these strategies expand access to customers, practical resources, understanding, and connection.
Is the Ibu Foundation a nonprofit?
Yes. The Ibu Foundation is a 501(c)(3) charitable organization governed by a Board of Directors. Its EIN is 27-4660946.
Can I donate directly?
Yes. You can give directly through the Ibu Foundation’s donation page to support its work with women artisans.
Artisan Mail Club
What is Artisan Mail Club?
Artisan Mail Club is a way to hear from an artisan and connect with the person behind the handmade. Through letters and stories, you can learn more about her creativity, experiences, and traditions.
What will I receive, and how often?
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How do I join?
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Can I give Artisan Mail Club as a gift?
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How do I update or cancel my membership?
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